Innovation and customer focus as the driving force behind quality
Innovation and customer focus as the driving force behind quality
- Customer satisfaction
The satisfaction of our customers is our greatest asset. We do not just want to meet our customers' expectations, we want to exceed them. Continuous close contact and regular exchange between our sales department and customers enables us to learn from our customers' needs and work with them to come up with individual and universal solutions. Customer feedback on our products plays an important role in the optimisation phase of the product life cycle. - Complaints and quality controls
We take every complaint very seriously. Our systematic approach to complaint management ensures a speedy resolution. Root cause analysis identifies and eliminates defects with a view to bringing about a permanent improvement. To prevent complaints, we carefully check purchased raw materials and also thoroughly inspect our products during the manufacturing process. At the end of the day, we want to see our customers again – not their products. - Process management
Our operations are process-oriented. Digital visualisation in flowcharts ensures that our processes are clear to all employees and enables organisational knowledge to be shared. Process efficiency and effectiveness are maintained through regular reviews. - Continuous improvement
Not to go forward is to go backward. In our innovative business environment, it is a matter of course for our employees to constantly develop their field of activity and uncover potential for improvement.
